Return and Refund policy

Return and Refund policy


 


 


 


 


1. PURPOSE


 


1 This document is both (1) the general conditions or conditions of use of IT-Training.pro, which establishes rules for the use of IT-Training.pro, including the conclusion of a contract of sale with merchant from this online store, and (2) the agreement between the seller and the customer purchase in IT-Training.pro.


 


2. INFORMATION ABOUT THE SELLER


 


2.1. "Training" LTD. It is a company with a registered office in the town. Sofia, ul. Velcho Atanasov 12, with mailing address city. Sofia, ul. Velcho Atanasov 12, UIC.


2.2. "Training" LTD. administers the e-shop IT-Training, in the form of site IT-Training.pro, and mobile application IT-Training (hereinafter referred to as "e-commerce platform IT-Training"). "Training" LTD. design could be called hereinafter referred to as IT-Training.


2.3. You can contact the IT-Training at the above address, phone 02 or e-mail address [email protected]


2.4. Seller naplatformata e-commerce IT-Training can be any person who provides goods or services to third parties for commercial purposes and has signed a corresponding contract with this IT-Training.


 


 


3.DEFINITSII


 


3.1. Buyer - a person of or over 18 years, who has contracted to purchase from a distance through the electronic trading platform IT-Training with IT-Training or other vendor


3.2 Seller - IT-Training or any other vendor offering stkoki or services naplatformata e-commerce IT-Training.


3.3. IT-Training Marketplace - the electronic trading platform IT-Training, provided to other traders from IT-Training, through which they offer for sale their goods or services


3.4. Platform - IT-Training.pro domain and its subdomains or mobile application IT-Training


3.5. Client - any natural or legal person or other legal entity that uses Platformatapo any manner, including but not limited to considering it, make orders through it, buy back the goods and carry out any other actions by it.


3.6. Account - section of the platform formed by the email address and password, which allows customers to send Order and containing information on the Client and the history of some of his actions Platform (Orders tax invoices, etc.).


3.7. Favorites - section of the account that allows customers to create their own lists


3.8. List - Web page in the customer's account in the "Favorites" in which it can add products from which cares


3.9. Order - an electronic document, representing a communication form between IT-Training and Client through which Klientatzayavyava of IT-Training, through the platform of its intention to purchase Goods and Services Platform.


3.10. Product (s) and service (s) - each subject to a contract of sale concluded between buyers and sellers through platform.


3.11. Campaign - any commercial communication aimed at promoting the platform, the brand IT-Training or certain goods and / or services that are offered in limited availability, unless the commercial communication specifically stated otherwise, for a period of time specified by the Seller .


3.12. Contract - represents distance contracts between Seller and Buyer for purchase of Goods and / or Services prezPlatformata an integral part of which these terms and conditions for use of the platform.


3.13. content


• all information Platform, which is accessible through an Internet connection and a device having an Internet connection;


• contents of any communication by the Purchaser to the IT-Training and / or the Seller sent by electronic means and / or any other available means of communication;


• any information provided, by any means, by an employee / associate of IT-Training and / or other sellers of Klientachrez electronic or other means to transfer her from a distance;


• information relating to the Goods and / or Services and / or tariffs applied by the Seller in a specified period of time;


• information concerning Customers and related goods and / or services and / or the applicable tariffs of third parties with whom the Seller has concluded a partner in some form contracts;


• data on the Seller.


3.14. Newsletter (Newsletter) - a tool for periodic information to the Seller goods and services and / or promotions sent electronically via e-mail.


3.15. Transaction - action on the part of IT-Training recovery amount paid by the Buyer as a result of cancellation, termination, refusal or failure to conclude a contract of sale in Platform undertaken only by bank transfer.


3.16. Specifications - all specifications and / or descriptions of goods and services, as indicated in their description.


3.17. Review - written assessment by the holder or user of a product or service based on personal experience and skills evaluation to make qualitative comments and express mneniedali product or service meets or does not specified by the manufacturer characteristics.


3.18. Rating - method of izchislyavanena level of satisfaction of a client in respect of a product. The rating is expressed in the form of stars, each product can receive an assessment from one to five stars. This satisfaction will always be accompanied by a review written by a customer of a product or service.


3.19. Comment - assessment or critical remark, the end of a Review or to another comment.


3.20. Question - a form of address to the Customers / Buyers to obtain information about certain products or services.


3.21. Answer - written information is transmitted to the client who has put in question the Platform page of a product. The answer is a explanation provided by one client to another client within a dialogue.


 


4. The General Provisions


 


4.1. General conditions of the IT-Training is mandatory for all platform by customers.


4.2. Any use of Platformataoznachava that you are (a) carefully met with the general conditions for its use and (b) have agreed to abide by them unconditionally.


4.3. General conditions can be modified unilaterally by IT-Training at any time by updating them. These changes take effect immediately and are binding for all customers.


4.4. IT-Training has the right to make changes to terms and conditions at any time in its sole discretion or if they are imposed by enacted legislation.


4.5. In each case of changing general conditions IT-Training will inform the customers by publishing the changes in the platform. In this regard you as a customer have an obligation to make reference to any changes in the general conditions of any Platformatapri neynopolzvane.


4.6. If any provision of these terms and conditions for use of the platform prove to be invalid or unenforceable, regardless of the reason, it does not entail the invalidity or unenforceability of the remaining provisions.


4.7. IT-Training is making strenuous efforts to maintain the accuracy of the information presented in the Platform. However, considering possible technical errors or omissions in that information, IT-Training specifies that the images of the products are for illustrative persuasive, respectively delivered products may differ from images.


4.8. The features or prices of the products described in the Platform can be of Change an appropriate Prodavachpo any time. Due to technical reasons it is possible in them to contain errors for which IT-Training apologizes to its customers.


4.9. It is possible due to limited space and coherent structure of information, product descriptions are sometimes incomplete. However, from IT-Training we strive to provide the most relevant and important information.


4.10. All goods, including those in promotion / namlenie sold and delivered to stocks even if it is not explicitly stated in the Platform.


4.11. Platformatamozhe contain links to other sites. IT-Training is not responsible for the privacy policies of websites that are not administered as well as other information contained in them.


 


5.SKLYUCHVANE CONTRACT


 


5.1. The client states its desire to order and buy goods and / or services in the platform you place an order electronically or by telephone and that accordingly regisrira by himself or by an employee of IT-Training on his behalf.


5.2. IT-Training will send a notification to the Client for the registration of the order in his system, which has no sense of acceptance, confirmation or a commitment for its implementation. This notification IT-Training done electronically (e-mail) or by telephone.


5.3. Therefore, Seller has the right not to provide part or all of the Goods or fails to perform part or all Services contract for various objective reasons, including but not limited to depletion of the warehouse stock. In any case, IT-Training notify the customer via email or phone. In this situation the sole responsibility of the seller to return eventually received advance price of goods or services.


5.4. The contract of sale concluded between the Customer and Seller shall consist of these terms and conditions and any possible additional arrangements between Seller and Buyer. Each contract will be accompanied by a guarantee certificate issued by the Seller or his supplier for purchased goods.


6.POLICY for sale online

6.1. Access to the platform in order to register the Order is allow any customer.

6.2. IT-Training reserves the right in its sole discretion to restrict access to any client to realize the Order and / or any of the possible payment methods, if it considers that it would be detrimental to IT-Training in any way. In this situation, only the client's right to be paid to the department "Customer Relations" of IT-Training, to be informed about the reasons that led to the implementation of the above measures. IT-Training is not responsible for any damage that client has suffered or may suffer as a result of this decision, regardless of its correctness or reasonableness.

6.3. The client has the right to publish opinions on Goods and / or Services, and connect with IT-Training at the addresses in the "contacts" of the platform. Posts or messages that contain profanity or inappropriate dictionary will be removed from the platform or ignored.

6.4. Communication with the Seller can be achieved through direct contact with him or those of Platformataadresi in the "Contact".

6.5. In the event of unusually high traffic on the internet, IT-Training reserves the right to require customers to input validation codes manually type captcha, to protect the information published in the Platform.

6.6. IT-Training may publish advertising or promotional information for the Goods and / or Services and / or offered by him or by other marketers promotions platform for a certain period of time.

6.7. All prices of goods and / or services Platformatasa extreme announced in euros (EUR) including VAT and all other statutory taxes or fees.

6.8. In cases provided by law, the price of goods appearance electronics, announced the Platform include green fee. If the customer / buyer asked for details on the exact value of the amount added to the price of goods, he must contact the department "customer relationship" of IT-Training.

6.9. In case of online payments or payments by bank transfer, the Seller does not bear any responsibility for any costs associated with fees, commissions or other additional payments made by the Purchaser or his bank in connection with the transaction itself, and in the case of exchange applied by the bank that issued the customer's card in cases where the currency is different from EUR. Cards to IT-Training is regarded as an international payment otbankite in Bulgaria and in accordance with their rules of operation with cards and card payments in this kind of transactions some banks charge additional fees. The same applies to transactions that IT-Training makes to customers, whether doing in relation to recovery of any payment to the latter or for any other reason. Costs associated with such payments are the sole responsibility of the Buyer. Therefore IT-Training recommends that its clients consult with their bank for any additional fees that could be charged in their on-line payment or by such bank products sold by IT-Training.

6.10. All images featured on Platformataimat only intended to create some idea of ​​the type proposed goods / services rather than present it accurately. Accordingly, some of the images of Goods or Services Platform (static / dynamic images / multimedia presentations / etc) do not fit the look of the product or to create a false impression about the services offered. Seller shall not be liable for such discrepancies.

6.11. After fourteen (14) days from the date of purchase of a good or service buyer will be asked to make a review on goods or services purchased. This molbashte be sent to the e-mail, which eregistriran of his Account. By giving a review Client contributes to better awareness of other possible buyers and is actively involved in the development of new services and a more detailed description of the characteristics of products.

 

7. Use a subcontractor

 

7.1. The seller is entitled to use subcontractors for the fulfillment of its obligations under the contract of sale, Vratsa region remotely concluded chrezPlatformatabez need to notify or obtain the consent of the Buyer for that. The relevant Seller shall be liable for the actions of these contractors as its own.

 

8. INTELLECTUAL AND INDUSTRIAL PROPERTY
8.1. The content, as defined in the "Definitions", including but not limited to logos, graphics or any inscriptions, trade marks, dynamic symbols, texts and / or multimedia content platform, are the exclusive property of IT-Training.

8.2. IT-Training has and retains all intellectual property rights relating in any way to the platform, whether his own or obtained through contractual licenses or any other zakonosaobrezen way.

8.3. Nothing in the contract concluded between the IT-Training and Client distance contract will be considered as authorized by the IT-Training last copy, distribute, publish, make available to third parties, changes in any way any part of content, including but not limited to the contents of the trademarks, logos, multimedia content platform or descriptions of Produktiteili services in any way, including through the introduction of any external Platform content, removing signs indicating ownership of IT-Training on content. The customer has no right to transfer, sell, distribute materials created through reproduction (copying), modification or publication of the content except with the express consent of the IT-Training.

8.4. Any content to which the client has access, regardless of the means to do so is subject to regulation by these terms and conditions.

8.5. The customer can copy, transfer and / or use the Content only for personal non-commercial purposes only in cases where this is not contrary to the provisions of this Chapter of this document.

8.6. The client has the right to use content for commercial purposes and only if it has obtained the written consent of IT-Training for this and only part of the content, the manner and extent of its use, as well as the time limits to which such consent is given explicitly. Any further or other use of the content will be considered a violation of this agreement between the IT-Training and Customer and for violating the intellectual property rights of IT-Training, which is entitled to seek the responsibility of the customer.

8.7. Merely sending to clients or referral to the Content or any part thereof by the IT-Training will be considered consent of the IT-Training to allow customers to use the contents or parts of it for their own purposes other than personal needs regardless of the medium used by IT-Training.

8.8. It is forbidden to use any of the Content other than as expressly permitted in these terms and conditions or otherwise express written consent of IT-Training.

9.ORDERS

 

9.1. The customer can place orders Platform by adding the required Goods and / or Services in the shopping cart, follow the steps indicated in the platform to complete and send the relevant Order.

9.2. Vsyakadobavena to cart pokupkiStoka and / or services can be bought, if available. Adding Goods and / or Services in the shopping cart without contract be terminated does not lead to registration of contract and automatic saving of goods / services.

9.3. Confirming Order IT-Training confirms delivery only one piece of the products in the registered order. The remaining units of the model in question Goods will be further confirmed or denied depending on availability.

9.4. The Customer undertakes and ensure that all data has provided IT-Training in connection sPorachkata be true, complete and accurate at the date of dispatch of the order. The customer gives permission to IT-Training to provide this data to the relevant marketplace Seller when the contract contains goods / services to the latter.

9.5. By submitting your order Client authorizes IT-Training and / or the Seller to contact him for guidance every possible way, when required in connection with your order or contract.

9.6. Seller is entitled to refuse to execute (to cancel) by Customer Order, which shall notify the Customer. Cancellation of the contract does not involve any liability or obligation of either party to the other in connection with it and therefore none of them has the right to seek damages from the other for its cancellation in the following cases:

• rejection by the issuing bank of Customer Transaction online payment;

• implementation of monetary transaction which does not result in the receipt of funds on account to the Seller in online payments

• Customer data provided by the Platform are incomplete and / or incorrect.


9.7. Seller is entitled to delayed reimbursement in case of cancellation of contracts to obtain goods sold or receipt of evidence that were sent in the event that it has offered to take myself Goods, whichever occurs more earlier.


9.8. Right of withdrawal from contract distance and return of goods have only users under the Law on protection of consumers in respect of products offered by Marketplace Vendors and customers in terms of products offered by IT-Training, provided that when ordered more than one piece of brand and model product packaging to only one product has been printed and the rest returned to the Seller sealed.


9.10.Sas Create Account Customer can use section (section) called "Favorites" where you can create lists. These lists can be public or private. Public lists will be visible to all third parties with whom the customer them shared in social networks, as well as all Clients with Accounts Platform. Personal lists will be visible only to the Customer who created them. The client alone will determine which lists are public and which are private. It can change the status of any list at any time.


 


10.ITEMS / SERVICES TO WHICH THE CLIENT NO RIGHT OF WITHDRAWAL


 


10.1. The customer has no right to withdraw from the concluded contract in the following cases:


• the provision of services where the service is provided completely and implementation has started with the express prior consent of Klientai acknowledgment on his part that he knew he would lose his right of withdrawal once the contract is fully executed by the Seller;


• supply of goods or services whose price depends on fluctuations in the financial market which can not be controlled by the SELLER which may occur during the period for exercising the right of withdrawal;


• supply of goods made custom or according to its individual requirements;


• supply of goods which by their nature can deteriorate or have a short shelf life;


• If the supply of sealed goods which were unsealed after delivery and can not be returned for reasons of hygiene or health protection;


• Supply of goods after they have been delivered and by their nature are mixed with other goods that can not be separated;


• supply of sealed audio or video recordings or sealed computer software which were unsealed after delivery;


• the provision of digital content which is not supplied on a tangible medium if the performance has begun with the express consent of the Customer, who confirmed that he knows that this will lose his right of withdrawal.


 


11.PRIVACY


 


11.1. Customer agrees that by providing whatever their personal or other data on IT-Training, he agrees that they can be used by the latter for the following purposes of IT-Training: (1) maintaining the account of the Customer including registration of orders, dispatch of ordered products, implementation of ordered services, billing, settlement of disputes with customers regarding their orders or razglzhedane of their demands; (2) sending newsletters or periodic notifications by email or by SMS; (3) implementation of market research, tracking and monitoring of sales and customer / user behavior.


11.2. Customer agrees to provide IT-Training unlimited volume and time access to all materials and information sent to the Seller by or in connection with the Platform, administered either made Order or transactions through the platform. IT-Training has the right to use, reproduce, publish, adapt, transmit and distribute such information or materials. The client expressly agrees that IT-Training is free to use and process for their own purposes ideas, concepts or know-how that customer is granted in any way during or in connection with the Platform or the actions / inactions that client He has made in or in connection with the Platform. IT-Training has no obligation to keep such information received confidential, unless it was attributed to liability by applicable law.


11.3. By providing your contact information to IT-Training (including e-mail) The client gives express consent for him to connect IT-Training or third persons Marketplace traders partners of IT-Training and suppliers of marketing services, state , municipal or governmental agencies or companies in the field of insurances where it is provided for by specific legislation, and other companies with which iT-Training can develop common programs offered and the Goods and / or services on the market and others.

11.4. By providing their personal data of IT-Training client gives express consent for them to be included in a database of IT-Training, registered in the register of the Romanian National Supervisory Authority for processing personal data under № 6606 and gives explicit and unambiguous consent these data can be stored, used and processed in accordance with the purposes mentioned in paragraph 11.1..


 


12. COMMERCIALS


 


12.1. At the moment the client an account with platform has the opportunity to express their consent to receiving newsletters.


12.2. Waiver of receipt of Bulletin client can express at any time using the special link located in each Newsletter by changing the settings in your account at "My Subscriptions" or by contacting the IT-Training in any other way including but not limited to e-mail, phone number 02 492 72 00, by mail and others.


12.3. The refusal to receive the newsletter does not mean automatic refusal of consent to the conclusion of this contract.


 


13.INVOICING - PAYMENT


 


13.1. Prices of Goods and Services, announced in the Platform are final and include VAT and any other taxes under current Bulgarian legislation.


13.2. The price, method of payment and payment deadline in invoicing are listed in each Order.


13.3. The customer is obliged to provide all necessary information for the invoice in accordance with Bulgarian law.


13.4. Seller will issue to the Client an invoice for ordered and delivered Goods / Services provided based on THE INFORMATION provided by the Client.


13.5. IT-Training invoice for each payment under the Contract through which customer bought goods and / or services offered on the platform of IT-Training. The customer is salasen to receive such an invoice electronically by uploading it into his account. In the event that such payment documents are not available for more than 48 hours (forty eight) hours login, please let us know the email address: [email protected]


13.6. IT-Training does not issue and send invoices for purchases or other payments relating to the purchase of goods and / or services offered by Marketplace Sellers who have an obligation to do so under the Bulgarian legislation.


13.7. With the proper preparation of the invoice for the order, the customer is obliged to continuously update the data in your account. He is obliged to review the information listed in the Order to ensure that they are complete, true and correct.


13.8. The customer will have a record issued by IT-Training invoices in your account, you can save them or archived at any time.


13.9. (1) Payment with 1 click is a quick way to pay through the mobile application of IT-Training by debit or credit card, which is done with a single click through the help of Token-but the card without the need for data entry map for each transaction.


 


(2) The method "Payment with 1 click" can be activated at any time after creating your account, registering a new order in the mobile application of IT-Training or after receiving confirmation of registration order.


 


(4) The customer can activate the option "payment 1 click" at the time he placed an order and choose payment by debit or credit card, then choose to activate this option. The process of activation is the same as that described in par. 2, resulting in the client pays, respectively ends Order. After confirmation of payment, the Customer can use the card again by Token-a.


(5) Client can activate the "Pay with 1 click", if an order, choose a payment by debit or credit card, but not activated "Payment with 1 click." After receiving confirmation of payment the buyer will get the opportunity to keep your bank card as described above. Then the customer will be able to use your card for future payments using Token-a.


(6) Client active option "Payment with 1 click" will not need to fill in every time data on your card. With the introduction of data card customer confirms that it has been informed and agrees to the terms of use the mobile application to "Pay with 1 click", and explicit consent to these data being used by Token-and for future transactions.


(7) The customer can enter the data of more than one their debit or credit cards for payment, which can be activated option "payment with 1 click". Data on each card will be associated with different Token. The customer may at any time to wipe each Token for each card. Also customer can at any time to delete any Token by deactivating the "Pay with 1 click" on your account mobile app in the "My Orders". These actions will lead to inability client to use the service "Payment